Is your site secured?
Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information. The information gathered on secure computers is stored in a locked down data center, which use firewalls and highest industry standard security practices. We will strictly to abey our privacy and security policy. All information we gether through a transaction is only use to complete the transaction. All critical information like credit card is directly pass to the payment processor. We do not keep it in our database. You will enjoy a peace of mind online shopping experience.
What is your return policy?
We suggest you make your purchase carefully. If something turns out not up to your expectation. Please contact us within 7 days after your receipt of the goods. We will give you a return authorization. Only return with a authorization number will be accepted. You will be responsible for the postage for the return. A refund is subject to a 20% restock fee.
What is your shipping charge?
We have two diffrent store on this site. Clevistyle & Wenlody will ship directly from manufactuer in China by EMS. It will be charge $24.95 a pair. In Kaadu Tsakirs Mallas store, all porducts will ship from USA by USPS, Shipping cost for a pair will be USD$13 for USA, USD$23 for Canada and USD$37 for all other countries.
How long will I receive my order?
Orders are shipped within 24-48 hours excluding weekend and holidays. If an item is out of stock we will contact you within 24 hours. We aim at serving the customer in the world. Therefore, at present, we will ship directly from the manufacturer overseas. You may pay little more on shipping, But with your purchase, you save a lot of time and other costs. Orders from this store, it will take 2-3 days for USA or Canada customers, 5-7 days for international customer.In some circumstance, it may delay a few days for some country with less frequent airline service.
What kind of payment will you accept?
Currently we only accept Visa, Mastard, American Express and Discover credit card. For security reason, we need your CCV number on the back of your credit card to complete the payment process. For international customer, the bank issue you the credit will use a reasonable rate to convert USD to your local currency.
Can I pay by Paypal?
Yes. please pay to steveluu@yahoo.com. Make sure let us know what style number and size you want to order. And your shipping address. We suggest you contact us first if you want to use this payment method.
I can not find my country or state at check out?
We only serve the country listed on the check out system at the moment. We will continue to add more area. You can send us a email if you really want to buy the products. We will give you the direction to fullfill the payment process.
For those customer you could not find your state or provinces, you can use the address 2 for additonal information. In most cases, as long as your City and Zip Code is filled, it will be delivered.